Man ‘fuming’ as he’s charged £104 for 11 mile Uber ride after night out
A fuming graduate has questioned Uber’s fare calculation policies after he took a taxi home from a post-Christmas event in Manchester that ended up costing more than his night out
A man was left ‘fuming’ when he was charged £104 for an 11 mile Uber ride home after a night out.
Sam George, a recent university graduate, went for a night out just after Christmas and decided to get a lift home, so he summoned an Uber.
He was in the car for less than half an hour and the trip usually just costs ‘around £25’, but on that day the trip was over four times higher, as the Manchester Evening News reports.
Due to a taxi shortage, they had to resort to an Uber XL, and when he checked the bill the next morning he was shocked to learn he’d been charged £103.
Sam said: “I woke up and looked at my emails and just couldn’t believe it. I was just in shock. It just did not seem right. How could a journey that took less than half an hour cost more than £100?
“We normally use Uber and it is never that much – but this just puts you off wanting to go out.”
He added that the most “hilarious” part of the whole incident was that his Uber fare ended up costing more than his entire night out.
The former student also said his experience also highlighted the lack of public transport such as night buses or trams in his part of north Manchester, which means punters had “no alternative” to often costly private hire vehicles for their journeys home.
Uber has hit back at Sam’s suggestion that the fare was too high, claiming that all fares on their app are calculated and customers are provided with a fee before accepting a ride.
An Uber spokesperson said: “The Uber app uses dynamic pricing to make sure that people can get a car when they need it.
“When a large number of people in a specific area are booking a trip at the same time and there aren’t enough available cars, fares automatically rise to encourage more drivers to go to the busy area.
“Users will always see a fare estimate in advance so they have the choice to book a car.”
The American ride-hailing service added that the surge pricing and multiple drop-offs would have caused the fare to be higher than normal.